We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return within 14 days of delivery of the original merchandise and provide a refund against your original payment method.
Hublot will accept exchanges but only for a different size or color of the original item purchased. However, it is not possible to exchange an item for an item of a different material (e.g., exchanging a leather strap for a rubber strap). In that event, please return the original item within 14 days of delivery.
All products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Hublot will not accept any return if the product shows signs of wear, or if it has been used or altered from its original condition in any way, or if the 14-day return period has passed.
The return label enclosed with your original order allows returns to be made at Hublot’s expense but it must be used within the 14-day return period. Online purchases cannot be returned in any of our Hublot stores. They can only be returned using the return label.
Refunds will only be granted on merchandise that meets the conditions for return set forth above.
Personalized, monogrammed, specially ordered and/or customized products are considered final sale, and as such cannot be returned or exchanged.
Hublot reserves the right to reject any return not meeting the conditions set forth above.