HUBLOT ONLINE RETURNS POLICY
RETURN POLICY GENERALLY
We want you to be completely happy with your order. Subject to certain exceptions set forth below, if for any reason you are not satisfied, we will gladly accept your return if returned following the procedures set forth below within 14 days of delivery of the original merchandise. Refunds will be made to your original payment method.
All products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place. Hublot will not accept any return if the product shows signs of wear, or if it has been used or altered from its original condition in any way, or if the 14-day return period has passed. Personalized, monogrammed, specially ordered and/or customized products are considered final sale, and as such cannot be returned or exchanged. Refunds will only be granted on merchandise that meets the conditions for return set forth above.
Online purchases cannot be returned in any of our Hublot boutiques. They can only be returned using the return procedures outlined below. Purchases made in any Hublot boutique should be returned to the boutique (based on our in-store return policy) and should not be returned via the procedures described below.
Hublot reserves the right to reject any return not meeting the conditions set forth above.
RETURN PROCEDURES – WATCHES ONLY
To return any watch purchased from Hublot via the website, you must contact Hublot by calling +1 800-273-9317 or by sending an email to email@example.com requesting a return. Hublot’s customer service team will contact you and make a preliminary assessment of the return to confirm if all return conditions appear to be met (i.e., unused product in its original condition).
If the preliminary assessment is positive, Hublot will contact the carrier to arrange collection. The carrier will then be in direct contact with you.
We can only accept returns of watches organized in this manner and arranged by Hublot with the carrier for insurance purposes. You may not make arrangements to return watches yourself.
You will be informed by email when the watch has been received by Hublot. Following receipt and once Hublot has confirmed that all of the returns conditions specified above have been met, Hublot will refund the full price to your original purchase method. Authorized refunds are expected to occur not later than thirty (30) days after receipt by Hublot of the returned watch.
If for some reason the watch does not meet all of the return conditions, the watch will be returned to you.
RETURN PROCEDURES – STRAPS ONLY
To return any strap purchased from Hublot via the website, you must contact Hublot by calling +1 800-273-9317 or sending an email to firstname.lastname@example.org
You will then be asked to complete the return form and return the product using the free (postage pre-paid) Return Label provided in the original packaging.
You will be informed by email when the returned product is received by Hublot. Following receipt and once Hublot has confirmed that all of the returns conditions specified above have been met, Hublot will refund the full price to your original purchase method. Authorized refunds are expected to occur not later than thirty (30) days after receipt by Hublot of the returned strap.
If for some reason the strap does not meet all of the return conditions, the strap will be returned to you.